Simplify the beverage payment system eg other cruise lines have drinks packages highlighted on keycards and there is a card swipe system with no paper receipts necessary.Provide a view from the Bridge and weather forecast on the stateroom TVs.Provide a simple appointment book on the future cruise desk, so people can choose a time rather than be kept waiting indefinitely to see someone.Have a member of staff to greet suite guests.Don’t leave passengers standing by the road outside the terminal when they arrive to check-in – people always arrive early.
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